Mental Health Awareness & De-Escalation Online Training
Course by: Protraining De-escalation Training
Description
This online Mental Health Awareness & De-Escalation course is built for police officers and organizations seeking practical, job-relevant de-escalation courses that improve safety and outcomes during interactions with individuals who have, or may have, mental health concerns. As de-escalation training online, it supports consistent skill development across teams while reinforcing calm, lawful, and respectful communication under pressure.
The training emphasizes de-escalation techniques for police officers that can be applied in the moment. It’s grounded in evidence-based de-escalation techniques and aligned with crisis intervention and de-escalation training principles. It also reflects a trauma-informed de-escalation training approach, helping learners recognize how stress, fear, and prior experiences can influence behaviour and escalation risk.
Learners progress through realistic mental health scenarios that reflect day-to-day policing contexts, with an emphasis on recognizing indicators, choosing appropriate responses, and applying effective de-escalation techniques during emerging crises.
Whether you’re coordinating de escalation training online for a team in Alberta, British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, Newfoundland and Labrador, Prince Edward Island, the Northwest Territories, Yukon, or Nunavut, or anywhere else across Canada, this course provides consistent, accessible learning for distributed organizations.
Course Outline
- 4 modules featuring different mental health scenarios commonly addressed in de escalation police training
- Developed with input from an international advisory board that includes police, researchers, mental health professionals, adult educators, and individuals with lived experience—supporting relevance, accuracy, and credibility for crisis intervention and de escalation training
- Immersive, interactive eLearning with embedded first-person video to reinforce real-world perspective, situational awareness, and decision-making
- Scenario-based training with learner interaction through decision points that mirror field judgments, communication choices, and therapeutic crisis intervention de escalation techniques used in high-stress situations
- Gamification experience including integration of a narrative context, timely feedback, and three-dimensional environments to support engagement and retention—designed to build best de escalation skills training habits through repetition and coaching-style feedback
- Immediate application of skills learned in the eLearning portion during the closing video to reinforce carryover into operational settings, including practical evidence based de escalation techniques
- Appropriate for all members of the organization who may interact with the public and benefit from consistent de escalation techniques for police officers
- Evaluation component provided for all organizations to support training documentation, internal review, and quality assurance for de escalation training online
- Focus on strengthening behavioural skills central to effective de escalation police training, including communication, assessment, and safe resolution strategies
Mental Health Awareness & De-Escalation Online Training — FAQs
Who is this de-escalation course for?
Police officers and personnel who interact with people who may have mental health concerns.
Is this de-escalation training online and self-paced?
Yes. It’s delivered online and can be completed at your pace.
How long does the course take?
Approximately 1 hour and 30 minutes.
Do I get a certificate or proof of completion?
Yes. Certification is included, and a digital badge is provided.
What will I learn in the scenarios?
How to recognize signs, make safer decisions at key moments, and apply de-escalation communication in realistic interactions.
Police officers and personnel who interact with people who may have mental health concerns.
Is this de-escalation training online and self-paced?
Yes. It’s delivered online and can be completed at your pace.
How long does the course take?
Approximately 1 hour and 30 minutes.
Do I get a certificate or proof of completion?
Yes. Certification is included, and a digital badge is provided.
What will I learn in the scenarios?
How to recognize signs, make safer decisions at key moments, and apply de-escalation communication in realistic interactions.
Course Details
Length:
1 hour and 30 minutes
Language:
English
Certification:
Yes
Digital Badge:
Yes
Also available in
This eLearning course is the first unit in a three-unit mental health training system focusing on de-escalation...
$59.00 CAD